A phone answering service is a business that answers calls for their clients and forwards those calls as needed. They can help customers with basic questions, schedule appointments or product support, among other services. They’ve been around for decades, and their offerings and capabilities continue to evolve as customer needs shift.
The most effective answering services act as an extension of the business itself and are highly knowledgeable about the industry and the customer base. They also provide a human connection that leads to customer loyalty, with research showing that most consumers are willing to spend more with a company that provides a positive phone experience.
Whether you need to schedule an appointment, take orders or field a complaint, a live person can provide your customers with the information they need and make the difference between a customer who will stay loyal or one who will go elsewhere. But finding a reliable call center that will be a good fit for your company isn’t always easy.
If you’re in the market for a phone answering service, look for companies with a proven track record and affordable rates. Look at how much they charge by the minute and consider a plan that includes additional features like appointment scheduling, 24/7/365 availability and detailed call reports. And don’t forget to consider the quality of the agents; the best answering service will have trained operators that can deliver a consistent and professional voice in your company’s tone of voice. phone answering service